Privacy Policy

Effective Date: 25.03.26

This Privacy Policy explains how TeamRep ("we", "us", or "our") collects, uses, and protects information when you use our website and services.

1. Who We Are
TeamRep provides AI chatbot and virtual calling solutions for small and medium businesses.
Contact: info@teamrep.co.uk
Location: London, United Kingdom

2. Information We Collect
We may collect the following information:
- Name, email address, and contact details submitted via forms
- Business information provided by clients
- Website usage data (e.g. analytics, cookies)

We do not intentionally collect sensitive personal data.

3. How We Use Information
We use collected data to:
- Provide and manage our services
- Respond to enquiries
- Improve our website and services
- Communicate with clients and potential customers

4. Client Data & Conversations
TeamRep provides chatbot and virtual calling systems for clients.
All customer conversations, messages, and data collected through these systems go through a third party and sent to our clients.

We do not monitor, access, or process end-user conversations unless explicitly requested by the client for support or technical purposes.

Clients are responsible for managing and complying with their own data protection obligations.

5. Data Sharing
We do not sell or rent personal data.
We may share data with trusted third-party providers (e.g. hosting, chatbot platforms) only where necessary to deliver our services.

6. Data Storage & Security
We take reasonable steps to protect data using secure systems and providers.
However, no method of transmission or storage is completely secure.

7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data transfer

To exercise your rights, contact us at info@teamrep.co.uk

9. Cookies
Our website may use cookies to improve user experience and analyse traffic.
You can control cookies through your browser settings.

10. Third-Party Services
We may use third-party platforms to deliver our services. These providers may process data in accordance with their own privacy policies.

11. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.

12. Contact
If you have any questions about this Privacy Policy, please contact:
info@teamrep.co.uk