Last updated: 25 March 2026

This Cookie Policy explains how TeamRep ("we", "us", or "our") uses cookies and similar technologies on our website [www.teamrep.co.uk] (the "Website") and in connection with our AI chatbot and virtual calling services.

This policy should be read alongside our Privacy Policy, which provides full details on how we collect, use, and protect personal information.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help the site remember your preferences and improve your experience.

We also use similar technologies such as web beacons, pixels, and local storage.

2. Why We Use Cookies

We use cookies to:

• Make the Website and our chatbot services function properly.

• Understand how visitors use our Website so we can improve it.

• Provide a better and more personalised experience when interacting with our AI chatbots.

• Analyse website traffic and service performance.

3. Types of Cookies We Use

We use the following categories of cookies:

a) Strictly Necessary Cookies These cookies are essential for the Website and our services to work. They enable core functions such as security, network management, remembering your cookie consent choices, and maintaining chatbot session state during your visit. You cannot opt out of these cookies, as the Website or chatbot would not function properly without them.

b) Performance / Analytics Cookies These help us understand how visitors interact with our Website (for example, which pages are most popular or if users encounter errors). We use this information to improve our services and user experience.

c) Functionality Cookies These allow us to remember your preferences (such as language settings or chatbot customisation options) and provide enhanced features.

d) Targeting / Advertising Cookies We do not currently use targeting or advertising cookies. If we decide to use them in the future, we will update this policy and obtain your consent where required.

4. Third-Party Cookies

Some cookies are set by third-party services we use to deliver our AI chatbot and virtual calling solutions.

These third parties may include hosting providers, analytics platforms, and the underlying AI/chatbot technology providers. Any data processed through our chatbot systems (including conversations) is passed to our clients, and those clients are responsible for their own data protection compliance (as explained in our Privacy Policy).

We are not responsible for the privacy practices of these third parties. Please review their individual privacy and cookie policies.

5. How Long Cookies Remain on Your Device

• Session cookies are deleted when you close your browser.

• Persistent cookies remain on your device for a fixed period or until you delete them.

6. Your Choices and Control Over Cookies

You can manage or withdraw your consent to non-essential cookies at any time through the cookie consent banner on our Website.

You can also control cookies by adjusting your browser settings. However, please note that blocking strictly necessary cookies may prevent parts of the Website or our chatbot services from working correctly.

For more information on managing cookies, visit: www.aboutcookies.org or www.youronlinechoices.com (UK).

Withdrawing consent does not affect the lawfulness of our processing of your data before you withdrew consent.

7. Link to Our Privacy Policy

For full details about the personal information we collect, how we use it (including data from website usage and chatbot interactions), data sharing, storage, retention, and your rights under UK data protection law, please see our Privacy Policy [link to your Privacy Policy page].

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will be changed accordingly. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your data protection rights, please contact us at: Email: info@teamrep.co.uk

TeamRep is based in London, United Kingdom.

This Cookie Policy is governed by the laws of England and Wales.